help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit not syncing correctly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-20-2020 07:45

‎06-20-2020 07:45

My Fitbit is set so I should do 250 steps every hour between 10am and 8pm. Today - and a couple of times in the past - my Fitbit itself says it’s completed the steps for a particular hour but the app and dashboard both say that it hasn’t. I’ve updated the app, restarted the Fitbit, undone the Bluetooth link but the information is still different. Any idea why?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-21-2020 02:04

‎06-21-2020 02:04

Hi @Newusername  Try uninstalling the App on your phone, then reinstall it and log back in. Hopefully that will correct it.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes