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Fitbit reaching 10,000 steps before even using it

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‎01-29-2020 14:31

‎01-29-2020 14:31

Very recently I’ve started noticing how my Fitbit starts with added extra steps reaching the 10,000’s. 9:00 in the morning and I’ve only just put it on and I’ve reached my 10,000 step goal already for the day despite not even taking a step. I noticed the other day that it was the same and I was up by 15,000 somehow. I definitely know I hadn’t walked that much and was confused but put it off as it being weird and hoping it would fix itself the next day, leading up to today. Please help! I know the problem isn’t stride length as I haven’t even walked with it on this morning

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7 REPLIES 7

‎01-29-2020 21:10

‎01-29-2020 21:10

You mention putting on the tracker? Where was the tracker resting? Anything like a fan that it could cause vibrations? 

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‎01-29-2020 21:21

In response to Rich_Laue

‎01-29-2020 21:21

Or near a computer CPU? It will add steps as well

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎01-29-2020 22:12

In response to Rich_Laue

‎01-29-2020 22:12

Was only on the pool table the other night when it reached 15,000. I know nothing vibrational at all was on it either. However last night I did leave it on a chair that had a fan on it! I’ll try placing it somewhere else tonight and see if it makes a difference! Thank you

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‎01-30-2020 01:05

In response to SunsetRunner

‎01-30-2020 01:05

Have you tried a restart? Place in its charger and hold in the button. 

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‎01-30-2020 05:16

In response to Rich_Laue

‎01-30-2020 05:16

It’s 12am here and the steps I did today have rolled over. I tried resetting and it worked for about a minute before returning back to the steps I did today😕

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‎01-30-2020 07:25 - edited ‎01-30-2020 07:25

In response to SunsetRunner

‎01-30-2020 07:25 - edited ‎01-30-2020 07:25

Im not understanding you. It is 12am and steps rolled over. Your saying yesterday's steps are shown on today's date? 

You restarted and it worked. The restart was successful? Not sure what worked since the next sentence says the steps went back to today. Which should be a very small amount of steps. 

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‎01-30-2020 16:09

In response to Rich_Laue

‎01-30-2020 16:09

I restarted the device and my steps had reset with only a small amount of steps like you said. I then left it for a minute because I thought it had started to work. I then came back to it and it went back to saying that I’ve started with 12,000 steps which is what I ended the day with. Yesterday’s steps have rolled over on today’s date.

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