Inspire 2 won't set up

[peonygal]

I was having trouble pairing my device, tried restarting my phone and the app and nothing was working. I tried removing the device and adding it back again but it won’t work. When I try to add it again via the app, it won’t add but it shows as connected on iOS bluetooth settings. But it doesn’t give me the option to remove the device on iOS so that I can re-add it. It keeps saying “Download the Bluetooth app” on the watch face when I’m trying to connect via the app but then goes back to normal when it connects to iOS bluetooth. If I turn iOS bluetooth off on my phone completely it just shows a big X on the screen. Help! I don’t want to lose all my data on the app but I don’t know what to do…

Moderator edit: clarified subject.

[ManuFitbit]

Thanks for letting us know about your Inspire 2. Usually that message appears when the set up or firmware update hasn't been completed. That being said, I'd recommend the following steps to reconnect your tracker to the Fitbit app:

Hi @peonygal. A warm welcome to the community forums.

Thank you for providing the information to me regarding this difficulty with your Inspire 2. Sorry to know the difficulty.

I'd suggest follow these steps that were helpful to other users:

1. Forget your Inspire 2 from the Bluetooth settings.
2. Turn off other Bluetooth connections nearby.
3. Force quit the Fitbit app and reboot your phone.
4. Restart your tracker to refresh its performance.
5. Open the Fitbit app, tap your profile picture > Set Up a Device.
6. Select your Inspire 2, tap Replace Device and follow the on-screen instructions.

If after performing these steps you are not able to set up the device, please take a look at the following help article: Why can't I set up my Fitbit device?