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Forums didn't help. The problem continues

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‎08-01-2022 17:43 - last edited on ‎12-18-2022 22:14 by Fitbit Moderator

‎08-01-2022 17:43 - last edited on ‎12-18-2022 22:14 by Fitbit Moderator

Each week, I get my weekly progress email from Fitbit.  Unfortunately, the page is practically useless because most of the data didn't sync or didn't register.  This means my sites and efforts are not being counted.  Frustrating. 

I've searched the forums and tried many of the suggestions, but nothing has helped.

For this week, my stats say I walked 14,245 for the week.  That is only my Monday and Tuesday, and the others are empty.

I wear my Fitbit every day and during the evening while sleeping.

Please help me get this status email fixed.  It demotivates when I open it, and the data isn't there.

Thank you for any support in getting this fixed.

 

 

2022-08-01_20-39-39.png.  Wednesday

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2 REPLIES 2

‎08-03-2022 06:57

‎08-03-2022 06:57

I am having the same problem - it seems that I need to manually sync my phone app every evening in order for my steps to be accounted for.  Very, very frustrating.  I should not have to manually sync.

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‎08-03-2022 07:09

In response to nanhab

‎08-03-2022 07:09

I’ve seen the same responses in other posts but that doesn’t make sense to me. If I look at my history in the Fitbit App, I have steps logged for every day. Why wouldn’t this be what is synced to the Fitbit site?
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