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Heart rate accuracy during workout

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‎05-03-2020 06:58 - last edited on ‎05-08-2020 15:22 by Fitbit Moderator

‎05-03-2020 06:58 - last edited on ‎05-08-2020 15:22 by Fitbit Moderator

I've had the HR just over a year and in the last month or so noticed some very worrying patterns when exercising. Any other activity (other than running or walking) where my arm is not in a somewhat stationery position the HR tracker pretty much don't work accurately. Jumping from 210 to 98bmp in a matter of seconds an then not recording at all. Very frustrating.

It's literally demotivating me while trying to do HIIT exercises. Not exactly what you want in a sports watch.

Sort it out fitbit. Anybody else experience this?

 

Moderator edit: Subject for clarity 

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‎05-08-2020 15:21

‎05-08-2020 15:21

Hi @NathanVH, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared in your post, I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Do you experience this issue with the exercises that were mentioned in your post or with any activity? If you haven't already done so, I recommend you to check and try the steps from our help article: What factors can affect my heart-rate reading on my Fitbit device? and let me know how it goes.

 

I'll be around, let me know if you have any additional questions.

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