Heart rate not displayed on Inspire HR

[ashleearch]

Heart rate is not being displayed on the screen of my Inspire HR. Through the app, it says my heart rate is being read. My screen shows a greyed out heart followed by two dashes (--). I've tried following online instructions to correct it but no luck. Can anybody help? 

Moderator edit: format

[JuanFitbit]

Hi @ashleearch , a warm welcome to the Community!  Thank you for your information. 

If you haven't done so, please have a look at this article: Why don't I see my heart rate on my Fitbit device?

You'll find here some tips and information about this situation. 

Let me know how it goes!

[AnaMariaMG]

Hello @JuanFitbit,

I'm having the same issue. The heart rate doesn't display on my Inspire HR. It only displays a grayed out heart and "-- bpm." I tried the tips you suggested without success.

Do you have any other suggestions?

Thank you in advance,

Ana M

[JuanFitbit]

Hi @AnaMariaMG , a warm welcome to the Community! Than you for trying to solve the situation. 

Could you let me know if the green LEDs are blinking?

Have you tried to restart the Inspire HR?

I'll be expecting your reply.

[TheRealTenley]

Same issue. I've restarted my Inspire HR but still nothing. I've repositioned, I've replaced bands; I'm now back to the original band and nothing. I've had it for about a week now and I can not figure out out. I'm quite sure I have a pulse but my Fitbit doesn't think so 💀

[MrsKAG]

I am having the same issue. I have restarted my Inspire HR multiple times, turned the heat rate monitor on and off, and unlinked it from Bluetooth with no luck. What are my next steps?

Thanks!

[ms216]

For the possible benefit of some, I had this same problem and it did not go away after a reset.

However it turns out there was no problem at all, I had simply (unknowingly) turned "off" Heart Rate in the setting menu.😯😩 
I'm sure most would check this first - but shamefully I didn't! 😞

[SunsetRunner]

Done all that, still not tracking my heart rate and sleep

[Markb20]

Stopped tracking my HR and sleep last Friday tried everything. but still on luck

[JuanFitbit]

Hi everyone! Thank you for you reports and efforts. 

As the recommended steps did not help, the best way to get further assistance for this problem is to chat with us online or give us a call. Click here to get connected

See you around. 

[KristinSzerszen]

I don’t see a setting that allows me to turn heart rate on or off. What am I missing to resolve this issue? 

[Skulduggerer]

I have exactly the same issue, but heres the weird thing:

Me and my wife both have Inspire 2, in settings hers says "Heart Rate ON". In my settings it says "Heart Zone ON".

Why is this?

There are no green lights. How do i resolve this. Very frustrating only having a fraction of the functionality purchased

[Skulduggerer]

I have exactly the same issue, but heres the weird thing:

Me and my wife both have Inspire 2, in settings hers says "Heart Rate ON". In my settings it says "Heart Zone ON".

Why is this?

There are no green lights. How do i resolve this

[TheRealTenley]

I contacted Fitbit and because mine was still under warranty, they offered
me a replacement or a discount on an upgrade so I upgraded and it's been
great!! Try contacting them and see if they can maybe help. They were
really cool about everything. 😃😃