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Heart rate sensor not working

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‎07-20-2019 08:24

‎07-20-2019 08:24

I've had a fitbit inspire HR for a couple months now however it stopped taking heart rate midday yesterday . I have tried restarting the device several times and ensured it's on in the settings so my concern is that the sensor is broken but it is still flashing green. Yesterday it got wet but never submerged in water so it should not be broken and has been submerged before but did not do this.  Any advice would be great. Thanks 

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‎07-21-2019 15:18

‎07-21-2019 15:18

Welcome to the Fitbit Community @LotteD.

 

I'm sorry to hear that your Fitbit Inspire HR is not recording your heart rate. Thank you for restarting your device and for ensuring the HR settings are correct before contacting us. Your Fitbit device is swim-proof in a lake, pool, or ocean (up to 50 meters) so it shouldn't get damaged if it gets wet.

 

I would recommend turning the heart rate setting off, performing another restart, and turning the sensor back on.

 

If you have any question, please don't hesitate to contact us back at any time.

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‎07-21-2019 15:18

‎07-21-2019 15:18

Welcome to the Fitbit Community @LotteD.

 

I'm sorry to hear that your Fitbit Inspire HR is not recording your heart rate. Thank you for restarting your device and for ensuring the HR settings are correct before contacting us. Your Fitbit device is swim-proof in a lake, pool, or ocean (up to 50 meters) so it shouldn't get damaged if it gets wet.

 

I would recommend turning the heart rate setting off, performing another restart, and turning the sensor back on.

 

If you have any question, please don't hesitate to contact us back at any time.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

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