help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Help articles are in Chinese

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-18-2020 18:10

‎06-18-2020 18:10

When I click on “help” the page that opens is often in Chinese or sometimes Portuguese. I have tried turning off Bluetooth and removing the device. I have the Inspire HR. 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎06-18-2020 18:27

‎06-18-2020 18:27

Hi @Amaassen - sounds like it is automatically choosing a language based on your location. Are you accessing from a phone or computer? Are you using a VPN?

 

If on a computer, the easiest fix is to look at the address bar and see if it contains a "/zh/" (for Chinese). If it does, switch out the /zh/ for /en/

 

Best Answer

‎06-19-2020 03:15

In response to jpfo

‎06-19-2020 03:15

Thanks

Sent from my iPad
Best Answer
0 Votes