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How to retrieve steps lost when Fitbit stopped syncing?

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‎07-13-2019 07:36 - last edited on ‎07-13-2019 17:59 by Fitbit Moderator

‎07-13-2019 07:36 - last edited on ‎07-13-2019 17:59 by Fitbit Moderator

Hi 

 

Anyway to retrieve the steps i lost when fitbit for some reason stopped syncing yesterday.  Today i did the software update seems like its all good but stopped working yesterday at 6 pm and did not register any steps till now.

 

thanks

 

Moderator edit: Updated subject for clarity 

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‎07-13-2019 18:01

‎07-13-2019 18:01

A warm welcome to the Community @kzelinsk. Thanks for the details mentioned. I'm glad to hear that your Inspire HR is syncing again. 

 

You can log walking or running as an activity to retrieve the steps you lost yesterday. You can find the instructions in this article to learn how to log activities using the apps or online Dashboard. 

 

Let me know how it goes. 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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