Huawei Syncing / Bluetooth Issues

[CroftUK]

I recently bought an Inspire HR.. Well, yesterday. I got on to live chat but didn't get much help. I am just trying to find the best settings to put on my Huawei phone for the most reliable syncing. Notifications seem very hot and miss. Can someone also tell me if I have to have the app open constantly if exercising with GPS (as in if I press my open apps button it has to be showing in there?, or is there another way to have it invisibly running in background so you can't accidentally close it?) hope that makes sense. If you need me to elaborate let me know. Thanks in advance

[Odyssey13]

Which phone do you have and is it on the list of compatible devices? click to see

[Odyssey13]

here is something a moderator posted about phones being compatible:

"Please note that your phone or tablet is not on our list of compatible devices. We confirmed that the devices on this list are fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

If your phone supports Bluetooth 4.0, we provide assistance and troubleshooting steps. Because your phone or tablet is not fully compatible with Fitbit devices, we can't guarantee syncing and other Fitbit features. "