INSPIRE HR Not syncing

[ElenaB]

Got Inspire HR 2 days ago, extremely disappointed :O(. doesn't sync well at all.

Reinstalled app 2 times, removed watch and re added, still no sync.

I have a total step on my watch, same on one challenge and it stopped at this morning on another. Never had a problem with my Charge 2. how do I get my app, my watch and my challenges to sync? they just do not align

I have it on charge now and it still shows amber on my phone , syncing loops forever, no luck. even switched my phone on an doff several time, 2 days old!

[chardixon]

I'm having similar issues. New Inspire, finally got it to sync yesterday after messing around with turning bluetooth on and off, turning phone on and off, pairing and impairing. But this morning, back to zero. Really frustrating. 

[Schleswig]

I have the same problem. Please let me know if you find the solution. 

[chardixon]

>From browsing through the forum, it looks like there are a lot of us with similar issues. Hope it's not just a bad product.


Author of Emma Jean's Bad Behavior
charlotterainsdixon.com
503-709-5504

Writing workshops in exotic locations
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[ElenaB]

"Appreciate the response with screenshots provided. We've confirmed using our back-end tool that your steps are the same for all challenges. Thank you for reporting that your Challenge leaderboard steps don't match your dashboard steps. We've received similar reports, and have escalated the issue to our engineering team. While we don't have a timeline for resolution, we will continue to investigate these discrepancies. We appreciate your patience."

But since I discovered that hourly steps do not sync either , battery status ,  pretty much nothing.there is a major sync issue with this model 

[Schleswig]

Hi

I sent an email to fit bit and they said to update the fitbit app in the Google play store. It worked. Give it a go. Regards Scleswig.

[ElenaB]

Hi there,

I did , twice.., also restarted my phone several times in the past 3 days

I also unpaired and paired again my device several times in the past 3 days

so far nothing syncs, the challenges ( I am on 3 and they all show a different step count ), hourly exercise ( it shows 0 even if I have moved ) , battery life shows full but I am on 78%, yesterday while charging showed amber but it was on 99% ...

I am not sure about automatic exercise tracking, only had the device 3 days , I am so bitterly disappointed , 100€ down the drain .

I have sent screenshots to Fitbit on Twitter, they told me they know... to be patient.. that others have similar issues

3 days...100€ lighter

I will go back to my Charge 2 as soon as I am home ( travelling at the moment so it needs charging )

I use the challenges to keep me motivated and moving, no point this week cos by the time I wear my Charge tomorrow I have lost 2 full days!

Flex 2= no problems

Charge 2= no problems

Inpire HR =neverending probs, again 3 days old and it will go into a drawer

[chardixon]

I'm so sorry--this is such a pain.


This morning my Inspire showed it was almost out of juice, so I charged it--and lo and behold, it started working. I have no idea why, and I hope that this doesn't mean I will have to get it completely charged for it to work.


I hope you find a solution for yours soon!


Author of Emma Jean's Bad Behavior
charlotterainsdixon.com
503-709-5504

Writing workshops in exotic locations
letsgowrite.com

[chardixon]

Thank you! I went to my app and I couldn't figure out how to update it--apparently it was all up to date. But my Fitbit magically started working again. Hope it holds.


Author of Emma Jean's Bad Behavior
charlotterainsdixon.com
503-709-5504

Writing workshops in exotic locations
letsgowrite.com

[JJRice]

I haven't had any issues with my Inspire HR until today.  I've had it for about a month.  It won't sync.  I've turned phone in and off twice.  I've turned bluetooth on abs off. I've deleted and then reloaded the app.  I am finally getting back into exercising again and this had been a big part of it. I jaw it sounds silly,  but I need to see my progress throughout the day.  Please Help! 

[chardixon]

Make sure it is fully charged, that seems to help.


I tried all of those things to no avail, and then after I charged it--it works fine. I suspect that it may be a Fitbit issue and I hope it is one they can solve.


I'm with you--I really need to know my steps to stay motivated!


Author of Emma Jean's Bad Behavior
charlotterainsdixon.com
503-709-5504

Writing workshops in exotic locations
letsgowrite.com

[ElenaB]

Hiya !

fully charged still no luck, in the drawer it goes, I will used my Charge 2 :o(

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@chardixon wrote:
Make sure it is fully charged, that seems to help.


I tried all of those things to no avail, and then after I charged it--it works fine. I suspect that it may be a Fitbit issue and I hope it is one they can solve.


I'm with you--I really need to know my steps to stay motivated!


Author of Emma Jean's Bad Behavior
charlotterainsdixon.com
503-709-5504

Writing workshops in exotic locations
letsgowrite.com

---

[Schleswig]

I wrote to fitbit help desk and they helped immediately. I had to update my fitbit app. All is working fine now. Try them

Sent from Yahoo Mail on Android

[ElenaB]

Hiya,

I contacted them on Twitter, is there another way?

updated app, phone and tracker still no luck

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@Schleswig wrote:
I wrote to fitbit help desk and they helped immediately. I had to update my fitbit app. All is working fine now. Try them

Sent from Yahoo Mail on Android

---

---

@Schleswig wrote:
I wrote to fitbit help desk and they helped immediately. I had to update my fitbit app. All is working fine now. Try them

Sent from Yahoo Mail on Android

---

[Schleswig]

I emailed try that

Sent from Yahoo Mail on Android

[JJRice]

Hi! Although my Fitbit was at 68%, it was suggested that I try charging it.
I charged it while I took a shower to 91% . It worked after that. I'm not
sure why you have to charge it when it is still over 50%. One time I fit
bit got all the way down to 19% before I could get home to charge it and I
had no problem with its syncing. I hope it doesn't continuing to do that
though.

[chardixon]

Weird! But at least its a solution of sorts!

Author of Emma Jean's Bad Behavior
charlotterainsdixon.com
503-709-5504

Writing workshops in exotic locations
letsgowrite.com

[kwell]

I have the same issues... mostly doesn't sync, but every once and awhile I get lucky. The app is up to date, my phone is working fine - this is a fitbit issue.  I hope they are trying to fix it. Any suggestions out there on how to get the fitbit to sync that don't include constantly resetting my phone? 

[chardixon]

I ended up taking my original Inspire back to the store, where they grudgingly exchanged it. The new one works better, but I still had issues at first. It seems to be working pretty well now, though syncing is often sluggish. One thing I've noticed is that it works best when I charge it all the way to 100%. (Sometimes I get impatient or need it faster.)


Hope yours starts to work better for you!


Author of Emma Jean's Bad Behavior
charlotterainsdixon.com
503-709-5504

Writing workshops in exotic locations
letsgowrite.com