Inspire 2–Working one minute; dead the next

[fonniedk]

My less than a year old Inspire 2 worked fine one minute, and the display was dead the next.  Face is totally blank and black, buttons don’t work, and it doesn’t appear to be charging. I spent my entire lunch hour working through the troubleshooting suggestions posted here, and nothing restored function.  Now what?  Please don’t say I need to buy a new one.  I’ve owned and worn Fitbits since the first one hit the market, and I have always been happy with the product.  But I cannot afford to replace a fitness tracker every year.  If that is what we’re down to, I will be looking elsewhere for my next tracker.

[NellyG]

Hi @fonniedk If it is less than a year old it will hopefully be covered by warranty.  Contact Fitbit Support  as soon as you can.

[SunsetRunner]

Same thing happened to mine and tried to get customer help but keep being redirected on chat.☹️