Inspire 2 blank screen

[Dinghy]

My Inspire 2 screen just went black. I've tried a reset several times but still nothing. But it's still syncing to the app and recording steps. Any suggestions please?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Dinghy. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps.

[Hotinazphew]

I also have this problem. I’ve tried changing the clock face I’ve tried resetting. I can feel the haptic happening so I know that somethings happening but there’s still no display at all on my inspire two. Any other suggestions?

Moderator Edit: Formatting

[MarreFitbit]

Hi there, @Hotinazphew. Thanks for stopping by in the Community Forums. I appreciate you had followed the tips and recommendations provided above.

I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 🙂

[Dinghy]

I remembered my wife had a old Inspire 2 that she was no longer using, so I have now swapped to that one.

[MarreFitbit]

@Dinghy Thanks for the update. Please let me know if you need further assistance with your Fitbit device. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping. 

[Dinghy]

I would like a solution from Fitbit as to how to get it working correctly again.

[DannyBKC]

We are having the same issue on my daughter's Inspire 2.  We have tried the reset and change watch gave, it syncs fine.  What else can we do?

Thanks!