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Inspire 2 blank screen

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My Inspire 2 is fully charged, cleaned and synced with the app.  I have restarted it more than 5 times.  The green light on the back is lit. Nothing will show up on the screen.

Moderator Edit: Clarified subject

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Hi there, @Laurie1231. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Inspire 2 is still blank. I will do my best to help you with this!

As a first approach, I'd recommend the following steps:

  1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
  2. Tap the device they want to sync.
  3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


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I have already done all this suggestions and still have a blank screen.
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