Inspire 2 clock won't sync and shows the wrong time

[Ellebear0123]

For the past 2 months, my fitbit Inspire 2 clock has shown an hour behind, and I've tried resetting it, resetting my phone, uninstalling the app, re-setting up my fitbit. I've tried everything just short of buying a new one. Someone help please

Moderator edit: subject for clarity 

[Julie.hermanson]

I had the same problem and assumed it was because I often travel from eastern time zone to central.

However, it is really frustrating when the device on my wrist is stuck in the wrong zone! 

I too tried all the things you tried to know avail. Oddly when I let my device battery run to empty and then recharge it syncs and find the right zone.

Hopefully this will be fixed in a future update 🙏 😬 

[Rich_Laue]

Why not try the Sync tips. 

Also try clearing the fitbit app cache. 

Shutdown the phone and turn on phone. 

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Ellebear0123 and @Julie.hermanson. It's nice to see you around and thank you for your help, @Rich_Laue.

@Ellebear0123 @Julie.hermanson Thanks for the details shared in your posts and for already trying to resolve the issue. I understand how you are feeling and appreciate your feedback as it helps us to keep improving. In addition to the tips suggested by @Rich_Laue, I recommend reviewing our help article with instructions that might be helpful: How do I change the time on my Fitbit device? 

Hope this helps. 

[Ellebear0123]

Oh my goodness... thank you. This fixed mine. For some reason, it was already off and set to the wrong time zone. But this fixed it. Thank you so much. 

[LiliyaFitbit]

Thank you for your reply, @Ellebear0123.

I am glad to hear you're back on track! I appreciate your feedback and hope you continue enjoying the Fitbit experience. Let me invite you to visit our Health & Wellness board where you can make new friends and create your own topics.

Keep on visiting the forums!

[2012GLI]

Hello Ellebear,

This has been happening to me too. In the app settings make sure the automatic time zone and automatic location are enabled.

Fixed it for me.