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Inspire 2 completely locked

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‎01-13-2022 04:14 - last edited on ‎12-18-2022 22:58 by Fitbit Moderator

‎01-13-2022 04:14 - last edited on ‎12-18-2022 22:58 by Fitbit Moderator

Somehow the screen is completely locked, I touch the sides it doesn't come on. When I plu the charger in it shows the battery percentage for a second then disappears and won't show it if I touch the sides. Tried to find how to reset it but can't find it. 

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‎01-17-2022 10:52

‎01-17-2022 10:52

Hi there, @K8tB. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Inspire 2 and for troubleshooting this beforehand.

 

Is it possible the Water Lock feature was accidentally enabled? That will lock up the screen and side buttons. If that describes your issue, please firmly double-tap the middle of the screen with your finger. If you don't see "Unlocked" appear on screen, try tapping harder. Turning off this feature uses the accelerometer in your device, which takes more force to activate

 

If that doesn't work, please restart your Inspire 2 as suggested here How do I restart my Fitbit device?

 

Hope that helps. 

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‎01-17-2022 10:52

‎01-17-2022 10:52

Hi there, @K8tB. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Inspire 2 and for troubleshooting this beforehand.

 

Is it possible the Water Lock feature was accidentally enabled? That will lock up the screen and side buttons. If that describes your issue, please firmly double-tap the middle of the screen with your finger. If you don't see "Unlocked" appear on screen, try tapping harder. Turning off this feature uses the accelerometer in your device, which takes more force to activate

 

If that doesn't work, please restart your Inspire 2 as suggested here How do I restart my Fitbit device?

 

Hope that helps. 

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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