Inspire 2 has started blinking even at night

[sgbednar]

My Inspire 2 has started blinking.  Anytime the light turns on, it will then turn off and back on again--sometimes just once, sometimes multiple times.  It also no longer goes into sleep mode at night, so it blinks all night.  This wakes me up, and it runs down the battery.  I am about to give up on wearing it at night and go back to just using the pedometer.  It is a rather expensive pedometer!  The device is only about 6 months old.   Can somebody help me?  

Moderator Edit: Clarified subject

[sgbednar]

My Inspire 2 has started blinking.  Anytime the light turns on, it will then turn off and back on again--sometimes just once, sometimes multiple times.  It also no longer goes into sleep mode at night, so it blinks all night.  This wakes me up, and it runs down the battery.  I am about to give up on wearing it at night and go back to just using the pedometer.  It is a rather expensive pedometer!  The device is only about 6 months old.   Can somebody help me?  

[SunsetRunner]

Hello @sgbednar 

I would suggest trying to restart your Inspire 2 to see if that helps resolve the issue. Plug the Inspire 2 into its charger then Just press down and hold the button on your Fitbit until you see a smiley face icon then release the button. You should feel your Fitbit vibrate telling you the restart is done. 

If the problem persist try changing the clock face on your Inspire 2 by going through the Fitbit App. Here’s how: https://help.fitbit.com/articles/en_US/Help_article/2311.htm

😉 I’m hopeful this will help. Please let me know how it goes 

[sgbednar]

Thanks--I will give this a try!

[SunsetRunner]

🤞😉 I hope it works out. Let me know

[SunsetRunner]

Hello @sgbednar 

I’ve responded to your post under the Android Forum covering the same issue 😉

[Cazwinkle]

Where can I find this please as mine doing the same and now not registering steps 

[SunsetRunner]

I answered it here @Cazwinkle  😉

https://community.fitbit.com/t5/Android-App/Device-blinking-doesn-t-sleep-at-night/m-p/5223009#M1613...

[sgbednar]

Unfortunately, after restarting, recharging, and installing a new clock face, it still blinks.  I won't know about whether or not it sleeps until tonight, but the ongoing blinking is not encouraging.  

[Guy_]

Hi@sgbednar - if the blinking is from the lights on the back which it uses to measure things may be wearing it a little tighter will help, though  it should be worn comfortable, especially at night.

[SunsetRunner]

Hello again @sgbednar 

Do you set a schedule for your Inspire 2 to go into sleep mode? Here’s a great YouTube Video with step by step instructions on how to properly navigate through the sleep mode settings: https://m.youtube.com/watch?v=X075FemCVT0

You can also try turning off the Screen Wake feature at night if you don’t want to have the sleep mode. The screen wake feature should automatically turn off while Sleep mode is on but maybe it’s malfunctioning.

 Screen Wake prevents the screen from lighting up when you turn your wrist or move around in bed while sleeping. To turn if off just hold in the left button a few seconds; look for 'Screen Wake'. You might have to scroll down to see it. Tap 'Screen Wake' to prevent screen lighting with wrist turn. In the morning you will have to remember to toggle it back on if you like the screen to wake with a wrist turn. 

😃 Give that a try and see if that improves the blinking issue. 

[sgbednar]

Well, it did not work!  It still blinks, does not sleep, and this morning the screen is frozen.  I can't do anything at all--not even scroll!  

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It is not.  The screen display turns on, turns off, turns on, turns off, usually two or three times.  Sleep mode does not work.  It is running down my battery.  This morning the screen is frozen.

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It has a schedule.  It just doesn't work.  The blinking happens during the day as well, and it is running down my battery.  Now the screen seems to be locked, so I can't do anything at all...not even scroll! 

[SunsetRunner]

Hello again @sgbednar 

‘It’s possible you accidentally put your Inspire 2 on water lock. To unlock your Inspire 2 firmly tap your screen twice. 

Since restarting your Inspire 2 failed to address the “blinking” issue I’d try restarting one more time. If the issue your experiencing continues I’d contact Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US

Let me know if this helps

[LZeeW]

@sgbednar   Fitbit discourages cross posting.  You have an identical post in the Inspire 2 forum.  I'm merging this thread with the device forum thread. This is a better fit for this issue.  This is a device issue, not an Android app issue.

No harm, no foul.

[NanaRuns]

@sgbednar   It’s obvious that @SunsetRunner has no personal experience with the Inspire 2.  As an Inspire 2 user, you can’t do it by accident and not know it.  The list of try this, try that recommendations has only one useful recommendation.  Contact Support.

[SunsetRunner]

😉 @NanaRuns it’s possible for some. I’ve personally come across individuals here on the community accidentally placing there Fitbit in water lock mode and need assistance getting out of it.  It happens…especially when the screen is not functioning properly. 

[sgbednar]

My device is not on water lock.  After downloading the new firmware, the screen is no longer locked up.  It does, however, still blink.  This morning when I woke up and looked at my device, it blinked 17 times before turning the light back off!  I have tried customer service about a half dozen times, but it has not been available.  I guess I will just keep trying.  

[sgbednar]

No.  It did not work.  Downloading the new firmware update unlocked the screen, but now I am left with the original problem--incessant blinking!  Customer service has been unavailable.  I guess I will just keep trying to get them.  

[sgbednar]

Thanks to all who tried to find me a solution.  I sent my device back to the factory yesterday, as it is clearly defective.  

[SunsetRunner]

Hello again @sgbednar 

Went you say you “sent my device back to the factory” do you mean you factory reset your Inspire 2 or you sent it back to Fitbit? 

If you Factory reset your Inspire 2 would you like to try and set it up as a new device again to see if the original issues resolve after setting it back up? 

Setting up your Inspire 2 as a new device will not make you lose any data as your data is held on the Fitbit Servers. You will however lose all data that occurred after your last successful sync. 

To set your Inspire 2 up again as a new device please follow these steps closely: 

1. Remove the Inspire 2 from the Bluetooth settings. (Tap forget device if on iOS or unpair if on Android) If your Versa is not showing on your Bluetooth at all proceed to step 2
2. Turn off other nearby Bluetooth connections.
3. Check if the Fitbit App is updated
4. Log out of the Fitbit app and reboot your phone.
5. Restart your Inspire 2 :https://help.fitbit.com/articles/en_US/Help_article/1186.htm
6. Log back into your Fitbit app, tap your profile picture then scroll down and tap Set Up a Device.
7. Select the Inspire 2 and follow the onscreen instructions. When asked if you want to replace the Inspire 2 say yes.

🤞 Hopefully that will get you up and running again. Let me know how it goes.