Inspire 2 is not syncing all my data

[Joybella]

My weekly Fitbit progress report email only shows 3 days of the week: Mon, Tues, Wed.

For Thurs-Sunday there is never anything recorded.  This is really frustrating because obviously the total steps are missing and as I sometimes do 'Parkrun' on a Saturday, and walk every day, the average steps etc. mean nothing if based only on three days of the week.

If I look at the 'Dashboard' each day, the current information is there, but for it to mean anything, I would have to look at the Dashboard at the end of every day, but I don't want to have to do this, i.e. write it down and work out the averages each week, when it is supposed to be available as an emailed progress report.

I tried to contact Fitbit via 'Chat' but so far, it hasn't  been available and I don't have (or want!) a Twitter Account to make contact. Does anyone else have this problem?  Any solution please?  Thank you.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Joybella. Thanks for the details provided in your post about the issue with your data. I understand how you must be feeling. 

Please keep in mind that our system submits weekly report totals between Sunday night (11:59P) and early Monday morning. In order for our system to generate a complete week’s worth of data in a weekly report, the tracker must sync by Sunday night or early Monday morning to be included in the weekly report. Reports are sent out Mondays and continue through Tuesday of every week.

Nevertheless, feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

[Joybella]

Thank you for posting a reply to my question and  for explaining how the system works in terms of compiling the Fitbit Weekly Report for its users.

I think I had probably not been syncing my device as frequently as I should have been doing in order to get a full week’s data.  On occasion the Fitbit has failed to sync completely, bearing a message that said ‘syncing is taking a while’ and so perhaps that was the issue.  However it was strange that the report only ever showed the same three days’ data - it never varied.  

I successfully synced the device recently and yesterday (Tuesday) did receive a report covering  all seven days data for the previous week. Therefore hopefully the ‘glitch’ in receiving part of the week’s data only has corrected itself.

Thank you again for your reply. 
Kind regards. 

[ManuFitbit]

Thanks for giving the feedback @Joybella.

I appreciate you taking the time to share with us the information about your full week's data.

I'm sure this will be helpful for other users.

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.