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Inspire 2 is undercounting steps

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‎04-24-2023 11:17 - last edited on ‎04-25-2023 08:58 by Fitbit Moderator

‎04-24-2023 11:17 - last edited on ‎04-25-2023 08:58 by Fitbit Moderator

I'm having the same issue, just in the past 3 days. It undercounted my steps by 2000. 🤯 I was so dismayed and not motivated to try to re-do those last unrecorded 2000 steps. This started 3 days ago, and it's still happening. I've rebooted it 3 times, charged it, , etc. I'm still not getting those steps back. What happened?

 

 

 

Mod edit: Clarified subject and label 

 

 

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‎04-25-2023 09:15 - last edited on ‎05-27-2024 12:04 by Fitbit Moderator

‎04-25-2023 09:15 - last edited on ‎05-27-2024 12:04 by Fitbit Moderator

Hi @Luna211, thanks for join in this great community. 

I want to let you know that I have moved your post to an individual thread in order to better address your inconvenience.

The steps you have already tried are much appreciated, and I recommend doing a factory reset of your Inspire 2 to get it back on track. Please take in mind that this is a process that can only be done in specific situations like this one.

Note: Before you do the factory reset, try to sync your device with the Fitbit app since any data that wasn't synced before the reset will be lost.

To perform a factory reset, please follow the instructions here. Then, you have to do the setup of your device once again and give it a shot for the next days.

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