Hi @S_T_P. Good to see you participating in the community.
Thank you for providing the details regarding this difficulty with your Inspire 2.
Before considering other options, I'd ask you to confirm that your device is reading correct heart rate data. Please, clean the charging contacts on the back of your device to ensure they stay bronze or gold in color:
- Use a toothbrush with freshwater. Dry with a cloth or tissue before charging.
- Make sure not to scrape the contacts with anything metal, since metal can damage the plating and cause corrosion.
In addition, perform the following steps:
- Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your Inspire 2, from the main screen of your Fitbit device, open the Settings app > Heart Rate > tap to turn the setting OFF.
- Once it's done, manually sync your Inspire 2. To do so, open the Fitbit app, tap on the upper left corner icon, tap on your Fitbit device's image and tap on "Sync Now".
- Next, switch it from Off to On and manually sync your Inspire 2 once again.
- Once it's done, restart the device.
- Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible). We also recommend when you're not exercising, wear the tracker just above the wrist bone.
Test your Inspire 2 the next couple of days to see if you start receiving your data once again. For more information, see What factors can affect my heart-rate reading on my Fitbit device?
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