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Inspire 2 not counting all steps

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‎09-08-2021 11:46 - last edited on ‎12-18-2022 23:01 by Fitbit Moderator

‎09-08-2021 11:46 - last edited on ‎12-18-2022 23:01 by Fitbit Moderator

My inspire 2 is not counting short distance steps; like walking in place or back and forth in my tiny kitchen. A lot of my steps are in short spurts, putting laundry away or cooking in the kitchen, etc. Example: yesterday I worked in my kitchen(moving around. Not standing in place) for over 30 minutes and it only counted 10 steps.  Help? 

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‎09-08-2021 12:09 - last edited on ‎08-23-2024 04:40 by Fitbit Moderator

‎09-08-2021 12:09 - last edited on ‎08-23-2024 04:40 by Fitbit Moderator

@Betañia Welcome to our Fitbit Community. I totally understand how you feel about the steps tracking issue that your Inspire 2 has experienced. I would like to know if this started happening recently or if the issue has happened before.

In the meantime, restart your Inspire 2 as described in this help article. After this, check out this help page, which explains how accurate is your Fitbit device.

Finally, monitor your Inspire 2 during the next 24 hours and see if it provides accurate steps data.

See you later.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎09-11-2021 12:28

In response to JuanJoFitbit

‎09-11-2021 12:28

Just adding to what @JuanJoFitbit mentioned, is the battery fully charged?  None of my devices will count all my steps unless they have a full charge.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎03-08-2022 22:31

In response to JuanJoFitbit

‎03-08-2022 22:31

Hey, I am having more issues with my fit bit, so I came to check on here again.

 

I never got a notice that you replied to me, not sure what happened, but I appreciate it.

 

But yes, I am still having the same issue with my fit bit. I started wearing it on my ankle due to the fact that my steps remain uncounted. I had this problem with my previous fit bit as well, but I thought it was just because it sat in a drawer for over a year before I used it. I wore that one on my ankle as well to catch steps. 

 

Now I am trying to monitor my heart rate and excercise, which I mostly do in my house. If I put it on my wrist, it seems to get my heart rate ok. But it gets about half my steps.

 

I have tried testing/troubleshooting it many times, including manually counting how many steps I take from one end of my block to the other. I would expect some variation: 5 even 10 steps, but it is literally half or less. HOWEVER, if I wear it on my ankle, the steps more or less match up. 

 

But now the I am trying to monitor both my heart and my steps, I am getting frustrated all over again.

 

I have checked my height and step distance as well, it should match up. Thank you 

 

 

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