Inspire 2 not tracking sleep

[Nan629]

My Fitbit will not sync my sleep. It was doing it fine then last week it stopped. I’ve worn it to bed every night this week and it didn’t record one day. I’ve done everything that is recommended to try and nothing works. 

Moderator edit: subject updated for clarity

[DavideFitbit]

i, welcome to the Fitbit Community forums, @Nan629. 

Thank you for sharing this information about the inconvenience you've been experiencing with your Inspire 2. 

Let me know what are the steps that you already tried and that were not successful. In the meantime, keep in mind that there are some factors that may prevent your tracker from recording your sleep. Please make sure of the following:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device as described in this help article.
• If you slept for less than 1 hour for sleep patterns or less than 3 hours for sleep stages.
• If your device’s battery is critically low.

Before considering other options, please try restarting your device following these steps and wear your device on your non-dominant hand and monitor it for the next few days. In the meantime, for the nights that don't have sleep data, you can manually log your sleep by going to the Fitbit app, tapping on the "+" icon next to the sleep tile > Add Sleep Log and entering your details.  

[Edestiny7]

I tried restarting Fitbit while connected to the charging cable, as well as through the Fitbit screen. I can see last night's sleep data in the app, however when I tap it to see the graphs and details, the last date with data was Friday. I did have Bluetooth turned off since yesterday, and had to turn it back on to sync this morning. I am missing the detail screens within sleep. 

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Edestiny7.  

Thank you for sharing that you've been experiencing this inconvenience with your sleep information. 

It seems the problem you mentioned is more related to the Fitbit app, if you're still having trouble to see your information, please try the following:

• Log out from the app.
• Clear Cache for the Fitbit app on your phone's settings (Settings > Apps > Fitbit app > Storage > Clear cache)
• Restart your phone. 
• Log back in to check if you're able to see the tile. 
• Uninstall and reinstall the app, as this has been useful for other users experiencing something similar and make sure the app is updated to the latest version available. 
• Try to set up your Charge 5 as a new device in your account if you're still having the same problem, and sync your device again. 

I'll be around.