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Inspire 2 not tracking steps

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‎07-15-2022 06:32 - last edited on ‎12-18-2022 22:17 by Fitbit Moderator

‎07-15-2022 06:32 - last edited on ‎12-18-2022 22:17 by Fitbit Moderator

My inspire 2 is not accurately tracking my steps on the dashboard it tracks correct daily steps but on the app/ challenges it can show a difference of anything up to 3000, steps. 
has anyone else experienced this?

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‎07-17-2022 13:08

‎07-17-2022 13:08

Hi @Caliom.

 

Have you been looking at the fitbit.com dashboard?

This seems like a syncing problem. The fitbit.com dashboard cannot sync your steps. You should use the Fitbit app on your mobile device or on a computer.

 

This might help: https://help.fitbit.com/articles/en_US/Help_article/1866.htm AND https://help.fitbit.com/articles/en_US/Help_article/1877.htm

View best answer in original post

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2 REPLIES 2

‎07-17-2022 13:08

‎07-17-2022 13:08

Hi @Caliom.

 

Have you been looking at the fitbit.com dashboard?

This seems like a syncing problem. The fitbit.com dashboard cannot sync your steps. You should use the Fitbit app on your mobile device or on a computer.

 

This might help: https://help.fitbit.com/articles/en_US/Help_article/1866.htm AND https://help.fitbit.com/articles/en_US/Help_article/1877.htm

Best Answer

‎07-17-2022 20:35

In response to SunsetRunner

‎07-17-2022 20:35

Hi, thank you for your reply, I have followed the steps and sorted the issue. Thanks again for your help.

Sent from my iPhone
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