Inspire 2 screen too dim

[Liz234]

Hi 

The display on my Inspire 2 is so dim I can’t read the data on it. I have checked and found the dim display was on and turned it off and also changed the sleep mode. I have now rebooted the device but it hasn’t made the display any brighter. I did try and alter the clock face a few months ago but that made no difference either. Is there anything else I an do please?

Thank you

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Liz234. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Inspire 2 is still too dim. I understand your concern, we're here to help you!

Since all the steps you tried didn't work, you have an Inspire 2 and report that the screen is too dim, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

[Liz234]

Hi @MarreFitbit 

@Thanks for your reply I have submitted the form for you.

Liz234