Inspire 2 stopped tracking all data

[Saucy_rep]

Hi FitBit, Could a member from your tech support please address the following for my FitBit Inspire 2?

It stopped tracking all data early this morning. The system was working yesterday. I am a FitBit Premium account and have been surprised that your tech support through the fitbit App is not functional.

When I've tried to submit my questions or speak to your help function, the reply I receive is that the service is not available.

My location is Canada - specifically Toronto. So English Canada.

Thank you.

Moderator edit: clarified subject.

[JohnnyRow]

I'm not tech support, just another user like most here, but I can try to help if acceptable to you.  If you insist on tech support, ignore the rest of this.  When you say data, do you really mean all data, such that it is not even tracking any step counts?

If it is tracking steps but you are not getting any heart rate readings, in your quick settings (hold in both side buttons a few seconds) check that you haven't accidentally gotten it set to 'wrist mode'.

[ManuFitbit]

Good to see you for the first time in the forums @Saucy_rep.

Thank you for taking the time to share the experience with Inspire 2. Sorry to know about this situation. 

While checking up your information, I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. Please, stay in touch with Support and keep an eye on your inbox.

Thanks @JohnnyRow for your help!

[Saucy_rep]

Thank you. Yes FitBit tech support was able to help me sort out the issue a few days ago and I provided them with feedback. 

[jemsnaps]

I updated my firmware now the app doesn't show any of my states. Help please.