help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire 2 syncing difficulty and issue with receiving notifications or alerts

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-25-2021 15:02 - last edited on ‎12-18-2022 23:01 by Fitbit Moderator

‎07-25-2021 15:02 - last edited on ‎12-18-2022 23:01 by Fitbit Moderator

My Fitbit has stopped syncing unless I open the app. I don’t get nudges to move, notifications if I’ve reached goals. Messages from my phone. It’s just a watch. I’ve checked my settings and it all seems fine and settings are set to on wrist. Please help 😊

 

 

Moderator edit: subject for clarity 

Best Answer
Labels:
2 REPLIES 2

‎07-26-2021 13:42

‎07-26-2021 13:42

Welcome to the Fitbit Community, @LucyH86.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend making sure DND and Sleep mode are turned off in quick settings on your tracker. For more information, please see How do I navigate my Fitbit device? Usually a missing requirement is the cause and I recommend confirming the steps to set up notifications and follow the complete troubleshooting tips in this help article: How do I get notifications from my phone on my Fitbit device?

 

Regarding the difficulty with syncing, I recommend confirming the following:

 

  • The Fitbit app is running in the background on your phone. 
  • Your phone is connected to cellular data or Wi-Fi.
  • The Bluetooth setting on your phone is turned on. 

For complete troubleshooting instructions, see Why won't my Fitbit device sync? 

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎01-24-2022 20:27

‎01-24-2022 20:27

LucyH86 - Did you ever get a resolution for this? I have been having the same problem and it is quite annoying. I have even deleted my device from my phone, removed the app on my phone, started from the beginning and set everything up all over and have verified everything the response suggests at least a dozen time. Nothing helps. 

Best Answer
0 Votes