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Inspire 2 won't sync

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‎10-07-2022 15:29 - last edited on ‎12-18-2022 21:04 by Fitbit Moderator

‎10-07-2022 15:29 - last edited on ‎12-18-2022 21:04 by Fitbit Moderator

Fitbit Inspire2 stopped working about 10 days ago. I would not sync. I would have to manual sync each day, two or three times a day.  So I have read a number of threads on this Forum and followed a number of "fixes."

  1. Did restart by connecting Fitbit to computer and holding side buttons for 10 seconds.  Now Fitbit is in a cycle displaying, "Download the Fitbit mobile app."
  2. Turned off Bluetooth, rebooted phone, turned on Bluetooth, tried to sync. Fitbit is in a cycle displaying, "Download the Fitbit mobile app." 
  3. Uninstalled Fitbit app. Rebooted phone. Logged in. Phone going through Bluetooth Pairing and Linking. Phone asked to allow the sync. Will not sync.  Fitbit is in a cycle displaying, "Download the Fitbit mobile app." Phone says, "Couldn't pair Check settings for this device and try again."
  4. "App is needed to use this device."
  5. Removed device. Uninstalled app. Turned off Bluetooth and Wifi. Restarted phone. Installed app. Setup device.  Device is pairing and asking for Pairing code; however, the Fitbit device screen will not turn on even to display the  stupid saying of, "Download the Fitbit mobile app." After pressing the side buttons for about 10 seconds, the smiley face comes on and the screen remains black. Laughingly, the instructions for "Not Working?" are 
    1. Turn off Bluetooth on your phone, then turn it on again. [Not sure how many times I have to turn on and off Bluetooth, WiFi, phone, computer, app, computer, etc....]
    2. Restart your device by pinching the sides for about 10 seconds while the device is in the charger. [Not sure how many times I have to "PINCH" the sides]
    3. If pairing is still not working, please contact customer support. [NOTE: what a joke!!!]

 

Owned for one year and one month. Worst product. Will NEVER refer anyone to buy.  I posted on all my social media my terrible experience with such a lousy product.  I am not the only one with problem--ACCORDING TO THE NUMBER OF THREAD WITH SYNC ERRORS ON THIS COMMUNITY FORUM.

 

Moderator Edit: Clarified subject

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‎10-08-2022 11:52

‎10-08-2022 11:52

Hello @phuman 

 

🤔 I’m wondering if your having issues because you didn’t unpair your Inspire 2 from your Bluetooth before setting up your Inspire 2 as a new device. Try these steps to set your Inspire 2 back up as a new device. The steps have to be followed in this exact way so don’t skip any steps. 

Here is how you set up your Inspire 2 again as a new device. Please follow these instructions carefully: 

  1. Remove the Inspire 2 from the Bluetooth settings on your phone. (on android tap unpair. If on iOS tap the blue information icon beside your Inspire 2 connection then tap forget this device) If your Inspire 2 is not showing on your Bluetooth at all proceed to step 2 (Basically make sure your Inspire 2 is not showing at all) 
  2. Turn off other nearby Bluetooth connections. 
  3. Check if your Fitbit App is updated
  4. Log out of your Fitbit app and reboot your phone.
  5. Restart your Inspire 2: https://help.fitbit.com/articles/en_US/Help_article/1186.htm
  6. Log back into your Fitbit app as you normally would with your email address and password, tap your profile picture then scroll down and tap Set Up a Device.
  7. Select the Inspire 2 in the list of trackers and follow the onscreen instructions. When asked if you want to replace the Inspire 2 say yes.

😃 Hopefully that gets you up and running again. Please come back and let me know how if this helps and gives you an answer to your current issue. 

 

 

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