Inspire HR Touch Screen Not Swiping

[ChloeLeader]

The touchscreen on my Inspire HR no longer works. I cannot swipe up or down from the clock face and I have tried to reset it over 5 times. 

[Ang1983]

Same... It has also gone completely dead in the past where reset didn't fix... An update always comes out a day or so later and it works after that... I'm really getting tired of these issues... 

[Mal.sue]

same just started a few hours ago, can't swipe and won't charge....

[ReneeD]

My Inspire HR touch display has not been visible in several hours too.  It will charge though.  Just started trying to investigate what to do.  I figured it was just me.

[planodot]

Regarding Inspire HR. The screen on my fit bit is now not responding. No swiping.

I see I am not the only person with this issue. !!!!

Inspire HR still does not show the heart rate, nor BPM. The green light still does not work.

I worked with Support team member: Sebastian.GV and the Fitbit Team, 6/17 to get the fit bit to turn on and charge.  Here I am again back on the board with same issue and MORE. 

Restarting does not correct or fix this issue either. 

My 4 month old insured fit bit still has a happy face when it restarts. I DO NOT!

It's like it's saying SUCKER!!

I am requesting replacement or money back. ASAP

[ChloeLeader]

Hi All,

I just got in contact with Customer Support about the issue. They will replace your fitbit if you get in contact with them and you are still under warranty. I bought mine about 1 year and 1 month ago, so I'm assuming the warranty is longer than a year. 

[Wasted-Spacer]

Same - my Inspire HR touchscreen also is having the same  unable to swipe issue. The suggested 5 second reset while attached to USB magnetic power connector does not reset (no "smile"). I get a haptic "buzz" and the screen blanks but that's all.

The Inspire HR does appear to be tracking and can sync to phone app - showing "fully charged" but no local controls. Device side button press only brings up the time. No damage to band or moisture.

[Wasted-Spacer]

This has happened a couple of times and I was able to reset the device and it worked but now it will not even reset 😞

[Wasted-Spacer]

I was able to get it working again by changing the clock face from the phone app - then changing it back to the original face - voila - able to swipe again!  

[erin28]

This worked for me too!  Thank you for this Wasted-spacer!!  Just hoping this doesn't become the norm going forward.

[Vsheridan]

How? This is very frustrating.

[erin28]

Open the Fitbit app.  Click on your picture (your account drop down) and select the device you are using.  There you should see the clock faces option.  

[Ang1983]

So contacted support... They replaced... But right out of the box same issue... Screen worked for about 2 hours over last 3-4 days... Sent response to support that it is not working 2 days ago... No response!

[Jayme333]

Same. Started a couple days ago

[CJOMaha]

Any luck getting it to display again?  Mine seems to be tracking my steps, etc. but no screen display.

[TerryRN]

Time for a recall!  These devices aren't cheap and I never get more than two years out of it.  My Inspire HR is only a few months old and the screen won't display