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I just received my new Inspire HR after waiting almost 10 days for it to get here. It won’t work until it runs an update and the update continues to fail. I saw the pink banner proclaiming that Fitbit is aware of the issue but does not indicate when a solution is anticipated. If the engineers at Fitbit are unable to resolve this issue, particularly since it appears to have been ongoing since the beginning of June, my new device will be returned for a full refund. It doesn’t do me any good as it is now.
I read somewhere they they plan on having it fixed in the next few hours. I just got my replacement Fitbit too and it’s not working for me either. Such a disappointment!
I read somewhere they they plan on having it fixed in the next few hours. I just got my replacement Fitbit too and it’s not working for me either. Such a disappointment!
I just bought my very first Fitbit inspire today. July 8th 2019. I followed every instruction on my phone to set it up. I don't have anything on my Fitbit except for a solid pink line. I can reset it. I can unlink and relinkt it to my app on my phone.. it tells me my battery is full ..so all that works yet I have no options to scroll on my fit bit I don't even know if it will record anything 😞 . It charged fine. It won't update either.. maybe I'll just return it to the store tomorrow for a refund if it's not working.. I don't even know what to expect when I first get the thing. Do I have to download load all the settings and apps and stuff from the app to my tracker??
Vmannchen, you do not need to download anything to your tracker. The Fitbit app on your phone contains all of that information and syncs with your tracker. Try updating it again. I just did and it is updating as a type this. Good luck!
My new Fitbit Inspire HR is not very inspiring at the moment. I just got it today. It won’t update which makes it unusable. This problem is an update issue that Fitbit is Attempting to resolve. I will return this Fitbit if the issue is not resolved soon.
