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Inspire HR battery and syncing issues

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‎10-25-2020 13:33 - last edited on ‎10-26-2020 04:19 by Fitbit Moderator

‎10-25-2020 13:33 - last edited on ‎10-26-2020 04:19 by Fitbit Moderator

I have a Fitbit Inspire I got last May 2019..

Lately the battery needs to be charged every 3/4 days.. and its constantly disconnecting .. Its getting very frustrating I have to go into iPhone to disconnect it, then reconnect it through the app. This can be several times a day.

Is there a new update required? or what's going on? Because I have another Bluetooth device I use (headphones) as this is annoying as hell having to sync it up daily.

 

 

Moderator edit: updated subject for clarity

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‎10-26-2020 04:18

‎10-26-2020 04:18

Hi @movernshaker, welcome to our Fitbit Community. I'm sorry to hear about the battery and syncing issues that your Inspire HR has experienced. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Please try the tips that are listed in this help page in order to improve the battery life of your Inspire HR. After this, follow the troubleshooting steps that are listed in this help article in order to fix the syncing issue.

 

Regarding your question about an update, please check out this page, which explains how your Fitbit device tells you if an update is available.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎10-27-2020 14:36

In response to JuanJoFitbit

‎10-27-2020 14:36

Hi there,

This is my third Fitbit, and for some reason recently, the disconnecting bluetooth, and resyncing is an issue.

I have done all updates, and gone through all steps before coming on this community forum. I have spoken to a few others and they also say they have a syncing issue. Its getting beyond frustrating to open the app to see if won't sync, to go to settings to 'forget' device, to reopen the app to try to resync. I am sure I am not the only one.

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