Inspire HR battery draining issue

[Kalahuala]

I am upset with my purchase of the INSPIRE HR (July 15, 2020). When new, the Fitbit's battery  lasted 5-6 days...it has dramatically gone down....now it won't even last 2 days.

I have restarted, cleaned contact points and so forth?...Is this a malfunction....I consider this watch to be relatively new....it should hold its charge.

I like its features and App....but not holding the charge makes the Fitbit unreliable. Can anyone help?...any suggestions?

Thanks

Moderator edit: merged reply

[JuanJoFitbit]

@Kalahuala Welcome to our Fitbit Community. I totally understand how you feel about the battery draining issue that your Fitbit Inspire HR has experienced. I noticed that you contacted our Support team.

Please reply to their last email so they can follow up and assist you accordingly.

See you around.

[Jeffprouty]

I’m here and it all started this month!

i’m curious what they did this last month that caused it?

[JuanJoFitbit]

@Jeffprouty Thank you for joining us in this thread and our Fitbit Community. I definitely understand how frustrating this is for you. If the battery of your Fitbit device is still draining fast, please try the tips that are listed in this help article in order to improve the battery life of your Fitbit device.

After this, charge your Fitbit device for 2-3 hours and see if the battery doesn't drain fast.

Hope this helps.

[Jeffprouty]

Well I charged it for three hours like you recommended. Now The screen is messed up! The battery symbol is split in half and angled! I am also unable to restart it to see if that will fix it!

Sent from my iPhone

[JuanJoFitbit]

@Jeffprouty Thank you for getting back and trying the recommended steps. Please let me know how it goes with the restart process and I'll be happy to follow up.

See you later.

[Jeffprouty]

Believe it or not that is supposed to say 6:05 PM!
And no I do not have it set up to be in a square of four digits I have it set up to be a straight line across!
Plus the fact that after that three hour charge time I took it off at 9 o’clock at night with 100% of battery life, and when I woke up at 5:15 in the morning there was only 4% battery life!! I am no longer able to do anything with the device!

What would you recommend I do!

Sent from my iPhone

[JuanJoFitbit]

@Jeffprouty I appreciate the time spent trying the recommended steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.