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Inspire HR blank screen

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‎04-23-2020 12:21 - last edited on ‎05-04-2020 12:02 by Moderator Alum

‎04-23-2020 12:21 - last edited on ‎05-04-2020 12:02 by Moderator Alum

Although the tracker still appears to be functioning; it counts steps, gives movement reminders, tracks bio metrics, etc. the display screen is black. It started fading about a week ago.

 

I have tried to restart the device a couple times and that has not made a difference. Is there a way to adjust the display brightness, or am I likely going to have to replace the tracker?

Thanks

 

 

Moderator edit: subject for clarity

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‎05-04-2020 12:05

‎05-04-2020 12:05

Welcome to the Forums, @TinyHedgehog.

 

I am sorry for the delay in response and appreciate all the efforts in trying to fix this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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