Inspire HR counting incorrect steps

[Booklady112]

My new Inspire HR is counting at least 1200 -1600 extra steps a day. I was hitting my step limit everyday but it didn’t feel like I was walking that much everyday. I started wearing my Zip and the step count was much lower but more accurate. I feel like the Inspire is counting my arm movement as steps.  Has anyone else found this problem? My friend mentioned the same thing seems to be true with her Charge.

[DavideFitbit · Accepted solution]

Hello @Booklady112, welcome to the Community forums. Sorry for the late response. 

I'm sorry to see that you've been having trouble with accuracy of steps recorded. 

Before considering other options, could you please provide a few extra details about what you've been experiencing with the accuracy of your steps? Please let me know if you're experiencing this during a specific activity, like driving, or if you're seeing this during the day with regular use of the device.  

In the meantime, please make sure that you've tried the restart procedure as described in this article. you can also find more useful information about the accuracy of Fitbit devices here

Please keep me posted. 

[Helensmurfette]

Inspire not accurate at all steps r wrong sleep pattern wrong cheaper smart watches more accurate

[DavideFitbit]

Hi, welcome to the Fitbit Community forums @Helensmurfette. 

Thank you for sharing your feedback regarding the accuracy of your Inspire device.

Please let me know if you've tried some of the steps mentioned here earlier and if you've been experiencing this with a specific activity, like driving?  Or provide a few more details on why you think the steps and sleep information are not accurate. 

Keep me posted. 

[Helensmurfette]

It also does not record my sleep pattern it hasn’t since the 7th of June steps counter very inaccurate especially while driving

Sent from my iPhone

[Booklady112]

It still is inaccurate with steps. I tried all the reset steps but no luck. My girlfriend upgraded her charge 3 to a charge 4 for the same reason and they are still way off. I am sorry I wasted the money.

Sent from my iPad

[Helensmurfette]

According to my fit bit I haven’t slept since the 7th June I should make to the Guinness book😭😂

Sent from my iPhone

[DavideFitbit]

Hello @Helensmurfette @Booklady112 , thank you for your replies and the feedback that you've provided about the accuracy of steps and sleep. 

@Booklady112, unfortunately it is an expected device behavior at the moment for the device to count steps during a driving activity; currently  there's not a Driving Mode feature to avoid these erroneous steps, however, I do recommend that you vote for this idea posted in the Feature Suggestion board of the Community, this is helpful for the team of developers. 

To delete the extra steps recorded, you would need to manually log the driving activity, to override data tracked during that period of time. As explained here. 

It is also possible that the device will count some steps while performing other activities, but the number should not be exaggerated. Remember the device tries to give you credit for all movements throughout the day.  You can find more information in this article. 

@Helensmurfette, regarding the accuracy of your sleep information, I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

Let me know if you have further questions. 

[Booklady112]

If I had known it would record driving as steps I would not have purchased it! It makes no sense. The reason I bought it was to track my steps never did I know that it was going to track driving as steps. I actually think it tracks any arm movement as steps, like knitting or crocheting. I would have thought Fitbit would have corrected this problem as soon as it was reported.

Sent from my iPad

[SunsetRunner]

I bought an Inspire and two Acer 2's yesterday and all 3 seem to way way off. I had over 30 steps before I even got out of bed this morning. 

Moderator edit: format

[Helensmurfette]

I still haven’t slept since the 7th of June record breaker me according to the watch😅

Sent from my iPhone

[tmhaskin]

Same here! My steps have been off since I purchased my Fitbit Inspire. I have tried everything to fix it. I give up. I haven't even gotten out of bed yet, and I have 25 steps. So.....yeah.Its a nice watch though. (She said with an eyeroll)

Moderator edit: format

[DavideFitbit]

Hi @SunsetRunner, and welcome to the Community forums @tmhaskin . Sorry for the late response. 

I'm sorry to see that you've been having trouble with accuracy of steps recorded.

Before considering other options, please make sure that you've tried the restart procedure as described in this article: Then check if you continue to experience the same problem, and let me know if you're experiencing this behavior with a specific activity as well, or if you're seeing this during the day with regular use of the device.  

In the meantime, you can find more useful information about the accuracy of Fitbit devices here. 

Please keep me posted. 

[tmhaskin]

• Sigh. Why? Why should I have to do that? And of course I did the restart procedure. I got it on May 7th, 2020. It has never been accurate from day one. It gives me credit for swimming when I haven't swam in at least a month. I wanted it for tracking my walking and running. My Smartphone does a better job. 🙄 And when comments on my having a Fitbit, I am quick to point out that it is supposed to be, but its actually just a watch for me, more or less. Total waste of my money.

Moderator edit: format

[Booklady112]

I know how you feel! I drove home from the Outer Banks and had walked over 2000 steps while I was driving!  It is so inaccurate and basically just a watch! I wanted steps and miles not movement of any kind. If I had known this I never would have purchased it. A big waste of money!

[SunsetRunner]

Yep, I agree. It's a watch and that's about it. Btw what's the return
policy again?

----

I should have bought a smart watch... Booo Fitbit... Just Booo

[DavideFitbit]

Hello @tmhaskin @SunsetRunner, thank you for your reply and confirming that you already tried the suggested steps.  

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about the outcome. 

[Booklady112]

What I would like is to return it and get my money back ? 

[DavideFitbit]

Thank you for your reply and the feedback provided @Booklady112, a return process would be handled by the Customer Support team as well, so I've gone ahead and sent your information to them for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

You can check the complete warranty and return policy here as well. 

Let me know if you have further questions.