Inspire HR melted

[Patsysmom]

Hi. I’ve been using my inspire HR for about 3 years now. I recently wore it swimming (for the first time) and the screen went dark. Would not psych. Put in rice 24 and 48 hours same. Tried to reset it. Same. Thought it might need to be charged. Charged in the normal station/cable over night. Checked it this am, and it melted the device. Fire hazard. Has this ever been reported? 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Patsysmom.

Thanks for the details shared in your post. I am sorry to hear about your experience, I understand how you are feeling and appreciate your efforts. The best way to get help for this problem is to chat with our Support team online or give them a call. They will evaluate the issue and help you with this matter. Click here to get connected. 

See you around.

[Rosielu]

The same thing happened with mine, only without the swimming.  I woke this am to find my Inspire HR melted onto the charger.  This is scary and unacceptable.   Unable to attach image.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Rosielu.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I understand how you are feeling about this situation. I was able to see that you have already contacted our Support team regarding this, please continue working with them. I know they will be glad to help you out and provide a solution.

See you around.