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Inspire HR not receiving notifications

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‎12-24-2020 04:08 - last edited on ‎12-25-2020 06:09 by Moderator Alum

‎12-24-2020 04:08 - last edited on ‎12-25-2020 06:09 by Moderator Alum

I'm using an inspire HR, it stopped receiving messages a couple days ago. It still receives calls, and silent alarms still work. I did all the recommended steps in the help menu, and restarted my phone, deleted the app/reinstalled and unpaired/ reconnected the watch from my phone. It keeps saying I need to restart the phone to enable notifications again, but I've done that repeatedly with no changes.

 

What can I do next besides return the watch, because this is making me not enjoy this company at all. It's one of the main reasons I purchased the watch. 

 

 

Moderator Edit: Clarified subject

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‎12-25-2020 06:10 - last edited on ‎05-12-2025 05:28 by Fitbit Moderator

‎12-25-2020 06:10 - last edited on ‎05-12-2025 05:28 by Fitbit Moderator

Welcome to the Community, @Kerra91.

I understand how are you feeling and appreciate all the efforts in trying to fix this notifications issue. If you are having problems with this feature, I recommend taking a look at the help article: How do I get notifications from my phone on my Fitbit device? and make sure you have followed the steps provided there.

Let me know the outcome. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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