Inspire HR not syncing hourly activity correctly

[Jdcopeland]

So my Inspire HR has been amazing, but today’s and yesterday’s hourly activity is not syncing correctly. According to my Inspire, I’ve had 9/9 hours both days, but on my Fitbit app, yesterday’s total was 7/9 and today’s was 8/9. 

I’ve reset my Inspire, turned off Bluetooth, turned my phone off, and turned location off. Please help.

[YojanaFitbit]

Nice to see that you're digging into the Forums @Jdcopeland, let me give you a warm welcome to our Community.

Fist of all, nice job! I can see that you're very active. Thanks for letting us know about this issue with your Hourly activity goals, thanks a million for trying those steps. We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[hgblakeman]

I am also experiencing this issue. Is there a software update coming to fix this?

[YojanaFitbit]

Hi @hgblakeman nice to see you around. Sorry for the delay. Thanks for letting me know that you're also experiencing this issue. At this moment, we don't have more details about an update to fix this but our team is working on fixing this.

I'll be around in case that you need anything else. 

[Rachel3788]

I, too, am having this issue. When I login on the Fitbit website it says I haven't synced since May 31. When I try to sync to my phone, the little bar only goes to half way and then quits. I've restarted everything and followed the troubleshooting tips on the help site. No luck.

This is my second Inspire device--the first one completely quit on me--and now this issue.

I feel Fitbit should take this device off the market with all the problems people are having with it.

[YojanaFitbit]

Hi @Rachel3788 nice to see you here.  Sorry for the delay.

Thanks for sharing that information with us, we really appreciate your feedback. Your Fitbit Inspire is relatively new, it should be able to connect with your phone. Have you tried the suggested steps here? What model of phone are you using? Are you also using a computer to connect with your Fitbit?

Keep me posted. 

[Ashleynanette]

it’s 2020 and i am having the same issue, active hours are cor

[SharonKau]

Just got my Inspire HR.  Loving it but I too am  having this issue. Very annoying!