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Inspire HR setup issues

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‎01-04-2021 10:02 - last edited on ‎01-07-2021 10:18 by Moderator Alum

‎01-04-2021 10:02 - last edited on ‎01-07-2021 10:18 by Moderator Alum

I've had my HR for approx 4 months, then suddenly it stopped synching. I followed some advice from here to try and fix it, one of which included unlinking the HR with my account, then setting it up again. However, when I try to do this, it just gets stuck at the "Enter the 4 digits on your device's display". It's been trying to connect for over an hour.

 

Steps I've tried:
Turning phone on and off

Resetting Inspire HR

Uninstalling and reinstalling the app

Turning Bluetooth on and off

 

Still, none of it seems to help. Any ideas? Wouldn't be thrilled if it's bust after just a few months.

 

 

Moderator Edit: Clarified subject

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‎01-07-2021 10:19

‎01-07-2021 10:19

Welcome to the Community, @charlielm.

 

Thanks for troubleshooting this setup issue. If you are having problems with this process, I recommend taking a look at the help article: Why can't I set up my Fitbit device? and follow the instructions provided there.

 

Let me know the outcome. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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