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Inspire HR shuts down when unplugging

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‎08-08-2021 02:12

‎08-08-2021 02:12

Hi Fitbit community,
One week ago, my one year old Inspire HR, suddenly shut down after it was fully recharged. 
It restarts when it is plugged to a computer. 
The moment I unplug it, turns off again. 
I have tried to restart it when it is plugged but it did not work. I have done firmware update but did not improve.

Any support, please?

thank you! 
Kate

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‎08-08-2021 11:49

‎08-08-2021 11:49

Welcome to the Fitbit Community, @Kate_mech.

 

Thanks for the details shared in your post and for already trying to resolve the issue. Since you've tried already restarting your tracker and have done firmware update, I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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