Inspire HR stopped working

[ao8]

Hello, 

My Inspire HR device stopped working! For a while, the screen had stopped swiping, I could only see the main screen but could not use the timer, etc. Now the screen has completely gone black. I have tried charging, restarting but no avail. What should I do?

[LiliyaFitbit]

Welcome to the Fitbit Community, @ao8.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation and recommend confirming the complete troubleshooting instructions at Why isn't my Fitbit device's battery charging?

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

Hope this helps!

[LadyDove52]

I have the same problem, wish you could actually give an answer. On mine the battery is charged and the app is up to date. I see the clock but can't swipe to see steps or exercise etc

[LiliyaFitbit]

Welcome to the Fitbit Community, @LadyDove52.

Thank you for joining the thread and sharing the details of the issue with your tracker. I recommend restarting your device by following the steps in this help article: How do I restart my Fitbit device?

Hope this gets you back on track.

[LadyDove52]

Thank you, I'll try that.

[LiliyaFitbit]

Thank you for your reply, @LadyDove52.

I appreciate your efforts and look forward to getting you back on track. In case the issue persists, you can get in touch with our Support team so they can evaluate your tracker's behavior and help you with this matter. Click here to get connected with them via chat or phone.

See you around.