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Inspire HR stuck screen

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‎08-11-2019 06:39 - last edited on ‎08-12-2019 11:13 by Fitbit Moderator

‎08-11-2019 06:39 - last edited on ‎08-12-2019 11:13 by Fitbit Moderator

I have tried to reset my fit bit inspire HR.  Can't seem to get the smilie face. Just reverts back to the clock face which is where it is stuck at.

 

 

Moderator edit: updated subject for clarity

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‎08-11-2019 22:47

‎08-11-2019 22:47

Hi @Jacq1997  I have flagged a moderator to come and help you

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-12-2019 11:17 - edited ‎02-03-2024 07:32

In response to NellyG

‎08-12-2019 11:17 - edited ‎02-03-2024 07:32

Welcome to the Community Forums @Jacq1997! Thanks for trying to restart your Inspire HR prior to contacting us. 

Since the restart didn't work, please check on the Fitbit app if your Inspire HR is still syncing. If so, change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app. 

Thanks for flagging the post @NellyG.

Let us know the outcome, we'll be around. 

Maria | Community Moderator, Fitbit


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‎08-13-2019 12:54

In response to MarreFitbit

‎08-13-2019 12:54

Hi all sorted now after attempting a restart about 4 times thanks again
jacq1997
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‎08-15-2019 09:57 - edited ‎02-03-2024 07:29

In response to Jacq1997

‎08-15-2019 09:57 - edited ‎02-03-2024 07:29

Hello there @Jacq1997. I'm glad to hear that you sorted this out after restarting your device. 

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Maria | Community Moderator, Fitbit


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