Inspire HR syncing issues

[SallyVoel]

My Inspire HR is not syncing and the fixit that pops up tells how to reset it .. I can do it in my sleep it happens so often.

Is there anything else I can do besides reset daily (sometimes hourly) in order to get the sync to work on my android phone?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @SallyVoel, welcome to our Fitbit Community. I'm sorry to hear that your Inspire HR is not syncing properly, unless you sync it. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, monitor your watch during the next 24 hours and see if it syncs properly.

Keep me posted on the outcome.

[SallyVoel]

Thank you for your reply ... I have been through that article so much, I
can practically recite it word for word ..nothing changes...

Thank you again

[JuanJoFitbit]

Hi @SallyVoel, thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[SallyVoel]

I dont know what happened, but since the last reply, I havent been contacted by support, but my fitbit has been reliably syncing... 

Thank you

[JuanJoFitbit]

Hi @SallyVoel, thank you for getting back. I got in touch with our Support team and was told that they sent you an email yesterday with some information. Please reply to their email in case the issue persists and they'll be happy to follow up.

Let me know if you have questions.