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Inspire HR touchscreen not working

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‎05-06-2020 12:37 - last edited on ‎05-10-2020 16:23 by Fitbit Moderator

‎05-06-2020 12:37 - last edited on ‎05-10-2020 16:23 by Fitbit Moderator

Hi 

 

just after some advice, my Inspire HR got wet while bathing my daughter. Since then the screen still shows the time and the green light flashes but wont respond to touching the screen. 

 

Little concerned as one of the reasons i bought this one was because it was supposedly waterproof. 

 

thanks in advance

 

Moderator edit: Subject for clarity 

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‎05-10-2020 16:23

‎05-10-2020 16:23

Hi @rebekah207, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared. Let me share with you that, just as stated in your post, your Inspire HR is water resistant up to 50 meters. That said, if you haven't already done so, I recommend you to restart your device and let me know if the display issue persists.

 

Keep me posted and let me know if you have any additional questions.

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