Inspire HR will not sync

[SunsetRunner]

I have restarted my inspire HR charger, have turned Bluetooth on and off, have removed my old Fitbit app and installed a new one on my Android phone and no matter what I do it won't sync. The circular arrow moves as though it's synching but it goes on for hours and doesn't sync. I followed all the steps with no luck. Can anyone help? Thanks

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @SunsetRunner.

I'm sorry to hear about the difficulties you experienced with your Fitbit Inspire HR. Thank you for trying to get them resolved before contacting us.

To resolve syncing issues, we recommend following these troubleshooting steps.

In addition, you can set up your Tracker as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

If you followed the instructions shared above without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

[Aryely]

I’m having the same issue with my Inspire HR, My Fitbit won’t sync, I tried every single troubleshooting, spoke with multiple agent on the chat and also spend an hour over the phone and my issue had not been resolved. It looked like nobody know what to do and all they recommend is to buy a new one. This is insane, if I need to buy a new device it will not be a Fitbit. 

[EdsonFitbit]

Welcome to the Fitbit Community, @Aryely.

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

Have a nice day.

[Lfruh]

Seems to happen to me a lot. It happens after about every other update. Wish they’d just fix it

[SunsetRunner]

I have tried all of this and it is not working ! Is it the actual software with the fitbit because all my other stuff syncs fine with my bluetooth