Inspire HR won't sync or connect.

[SunsetRunner]

My Inspire HR is only 6 months old. It's had sporadic issues syncing with my phone from day one, but I've always been able to get it going again by either restarting the phone, reinstalling the software, resetting the device or unpairing and repairing to my phone. This time none of the usual tricks are working (and yes I've tried disconnecting other Bluetooth devices, checking app permissions etc.).

Not only that, but once I'd unpaired my device it now will not pair again. I get to the stage where I enter the 4 digit code but then the phone just sits there saying it is connecting but not hi g actually happens. I've tried again and again, but I've now been unable to use my fitbit for a week and it's very frustrating. It's really putting me off buying another fitbit in future.

I also tried syncing it with my laptop, but every time I tried to download the Windows fitbit app I just got an error message! 

[Stig08]

Ive been having so many issues very similar 😞 since the new update its glitching out, battery lasts a few hours, wont sync to phone nor computer, have the wrong date and time even though its set my local. as well as all the issues you are having, its useless to me now.

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner @Stig08.

@SunsetRunner I am sorry to hear about the frustration this situation has caused. Thanks for trying to resolve this. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. I appreciate your time and efforts.

@Stig08 I am sorry that you are going through the same situation, I understand how you are feeling. Time and date on your tracker should be corrected when you sync it. I recommend following the troubleshooting instructions in this help article in order to set up your tracker and sync it: Why can't I set up my Fitbit device? To maximize your Fitbit device's battery life, see the tips in Can I extend my Fitbit device's battery life?

Keep me posted on the outcome. 

[SunsetRunner]

Hi, that's not quite accurate. The team did walk me through the trouble shooting process but the suggestions didn't work and as neither my phone or my husband's phone are on the list of "compatible approved devices" I won't be receiving any compensation or a replacement despite only having had my Fitbit for 6 months. If fitbit products are only usable with a handful of phones this should be made explicit before purchase. I can't afford to waste £75 on a useless item. I certainly will not be buying another fitbit, next time I'll opt for a Garmin instead. 

[LiliyaFitbit]

Thank you for your reply, @SunsetRunner.

I understand how you are feeling about this situation, thank you for sharing your experience. I am sure our Support team tried their best to help you resolve the issues with your device, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. Please keep working with our team to receive more information and details about their resolution. 

Let me know if you have any questions.

[Stig08]

Hiya, I’ve tried all your trouble shooting solutions and nothing works, ever since the update it won’t connect to my phone or laptop

Get Outlook for iOS

[Stig08]

I have done all of this and attempted many times, when I try to sync and enter the code it says there is an issue syncing. 

[LiliyaFitbit]

Thank you for your reply, @Stig08.

I appreciate your efforts. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[lipprobert44]

this is useless. when i sync my fitbit the time and date is wrong.  how is this fixed

[lipprobert44]

no votes

[ManuFitbit]

Welcome to the Fitbit community forums @lipprobert44.

Thanks for the details regarding the inconvenience with your device.

Please, could you tell me which phone you are using? Is it an iPhone or Android?

In the meantime, follow these instructions listed in this article. Those have been helpful for other users. Please, check this one too. 

[ManuFitbit]

Hi Everyone.

In order to have the community better organized, I'll proceed to close this thread.

If you want to share ideas, have any inquiries or need help about other concerns please visit the community.