Inspire HR won't sync

[Frenchgale]

I have several other devices connected on my iPhone so I know my phone is discoverable and I have no other Fitbit.

I have followed all the advice on the app and it will not connect with my phone. The devices are both fully charged and the Fitbit is connected by its cable to the charger. I have turned Bluetooth off and on, turned the phone off and on, deleted the app and reinstalled it. Still nada, can anyone help please?

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Forums, @Frenchgale.

I am sorry for the delay in respond, due to recent events affecting our operations, support options are limited and wait times are longer than usual. 

Thanks for troubleshooting this connection issue, upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 🙂

[Frenchgale]

Thank you all sorted. Stay safe and well

Kind regards

Sent from my iPhone

[AlejandraFitbit]

Thanks for getting back, @Frenchgale.

I apologize for the delay in response and I am glad to hear that this has been sorted out. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 😉

[Frenchgale]

Hi

I have a couple of questions about swimming.  Firstly my inspire HR did not log my swim of 28 minutes yesterday when it next synced.  I have the swim set at auto recognise at 10 minutes.  I added it manually, but I am frustrated as I cannot alter the length of the pool I am swimming in (our own),  it also does not register the correct number of lengths.  Is it possible to correct the pool length and is there some way to improve the accuracy of the number of lengths.  I swim front crawl and do not put my feet down on the turns.  I am also surprised at the small number of calories used for a 30 minute swim that for a 72 year old is not slow.