Inspire HR won't sync

[User02]

I have an Inspire HR and I’ve had it since last year. I wanted to pair it with my iPad but it doesn’t seem to work. I can log in to the app just fine, but when I try to pair it just says ‘pairing failed’. I have tried deleting and reinstalling the app, but I can’t figure it out. Any ideas?

Moderator Edit: Clarified subject

[User02]

I also have it paired to another iOS device

[AlejandraFitbit · Accepted solution]

It's great to welcome you, @User02.

Thanks for troubleshooting this syncing issue. If you are having problems connecting your tracker with your devices, I recommend following the steps in the help article: Why won't my Fitbit device sync?.

Let me know the outcome. 

[User02]

Once I updated my iPad, it worked just fine. It probably wasn’t an issue with the app itself, but the Apple Bluetooth. Thanks for your help.

[AlejandraFitbit]

Thanks for getting back, @User02.

I am glad to hear that your tracker is now working properly. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up!