help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR won't sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-31-2024 12:23 - last edited on ‎05-31-2024 15:14 by Fitbit Moderator

‎05-31-2024 12:23 - last edited on ‎05-31-2024 15:14 by Fitbit Moderator

My Inspire HR has stopped syncing to my phone. I only noticed because it's showing the incorrect time (one hour off) and it only happened two days ago so nothing to do with clocks going forward. I just can't get my phone to recognise the existence of the Inspire HR. Have reinstalled the app and tried resetting the watch (also doesn't do anything). What else could I try? Thanks

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎05-31-2024 15:17

‎05-31-2024 15:17

Hi there, @PeeTeeS. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire HR is still not syncing. I understand your concern, I will do my best to help you with this!

In order to solve the issue with the time, we need to solve the syncing issue as your Inspire HR uses the time of the device you're syncing with.

If you haven't done so yet, please see Why won't my Fitbit device sync?

If the issue is still not solved, but you can confirm that your Inspire HR is syncing,  I recommend changing your time zone to a completely different one, sync your device, put the correct time and sync again. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎06-01-2024 02:24

‎06-01-2024 02:24

A few years ago I had 3 HRs give up from being seen by the phones pretty much all at the same time. I spent way too much time investigating the issue with no success. They then became junk draw items. About 5 months ago I found one whilst rifling through the draw and thought that I'd give it second chance. It charged right up and my phone (the same phone) saw it again. It's been working ok for the time since except if I run the battery out, it doesn't appear to want to charge easily and syncing can take several attempts, sometimes force closing the app has seen quicker results. 

I have upgraded from it now but keep it for swimming as it appears to be resistant to water, sea water, pool water, hot water.... And if it breaks? Sure.

Best Answer