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Inspire HR won't turn on or charge

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‎07-23-2021 07:00 - last edited on ‎07-23-2021 10:28 by Fitbit Moderator

‎07-23-2021 07:00 - last edited on ‎07-23-2021 10:28 by Fitbit Moderator

Ciao all, 

I went to the beach last sunday after a few hours I noticed that my fitbit screen was all black. However, it kept on vibrating as I received messages and calls.
I got suspicious and so I went on the app to find out that the app could not sync to my fitbit. 

I followed the procedure to forget the fitbit and find it again but it did not work. Although the fitbit vibrated as I was trying to pair it with my phone nothing showed up its display. 

I try to charge it and again nothing happened. To be honest, it feels hot when I touch it. Now, it just seems dead. The fitbit was given me as a present last year in June - so it is one year old now..

Would you please help me? 

Thanks, Ciao!

 

 

Moderator edit: subject for clarity/label 

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‎07-23-2021 10:30

‎07-23-2021 10:30

Hello @Vittorio91. Welcome to the community forums! 

 

Thank you very much for the detailed information and for the steps you've followed prior to posting. At this time, my best recommendation is that you please contact our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

 

Also, please make sure to provide a brief explanation of the inconvenience and mention all the troubleshooting steps you've followed, this way they can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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