help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR wont complete setup

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-22-2020 17:31

‎05-22-2020 17:31

Bought an Inspire HR today and I can't complete the set up. I have gotten it so "successfully" pair twice but it says my device isn't charged despite the device saying its at 95-100%. So I unpaired it in the app and 90% of the time it says theres no Bluetooth. I tried turning Bluetooth on and off on my phone, resetting the device, and uninstalling the app multiple times to no avail. Tried to download the app on my computer but it wouldn't install and it seems the device wont connect to my phone. I'm about to return this device since its useless without set up and wont track anything. Thanks.

Best Answer
Labels:
3 REPLIES 3

‎05-22-2020 17:40

‎05-22-2020 17:40

I am having the same issue. Just got mine today as well and it does not want to sync to my phone or allow me to set it up online. It says that Fitbit.com is down for maintenance. Tried all the troubleshooting tips and nothing worked. I hope it will work tomorrow. If not, I think I will call because I have 2 other devices coming in the mail. I am hopeful this is not something that will happen often especially for the price we paid for the devices! 

Best Answer
0 Votes

‎05-22-2020 18:40

In response to jrmill999

‎05-22-2020 18:40

So annoying, I just bought the HR and says the app is down! Not a great start, if it’s not fixed soon, I’ll return it and buy a Garmin 

Best Answer

‎05-23-2020 08:21

‎05-23-2020 08:21

Kind of frustrating but I tried again today and it paired just fine. It must have been something to do with the app and not the device which is a relief. I hope everyone else got theirs going today too!

Best Answer
0 Votes