Hi there, @WendyB.. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Inspire HR has stopped tracking your heart rate and sleep data. I understand your concern, I will do my best to help you with this!
If you haven't done so yet, please try the following steps in the order listed:
- Switch the Heart Rate settings from On to Off and manually sync your Fitbit device. To switch the heart rate settings on your Fitbit device, from the main screen of your Fitbit device, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
- Once it's done, manually sync your Inspire HR. To do so, open the Fitbit app, tap on the Account icon, tap on your Inspire HR's image and tap on "Sync Now"
- Next, switch it from Off to On and manually sync your Fitbit device once again.
- Once it's done, restart your Inspire HR once again.
- Next, confirm that your Fitbit device is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the Fitbit device just above the wrist bone.
For more detailed information, see What factors can affect my heart-rate reading on my Fitbit device?
Once your Inspire HR starts tracking your heart rate, it should also start giving your your sleep data.
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